NYCFL COVID-19 Guidelines

Keeping you informed on our COVID-19 guidelines

COVID-19 Symtoms and Prevention Chart

At New York Center for Living we share concerns with you and your family for all of our mutual safety and wellbeing during this COVID-19 crisis. We are taking all precautionary measures that are in compliance with recommendations from the Center for Disease Control and Prevention (CDC), New York State Department of Health (DOH) and New York State Addiction Services (OASAS).

We are therefore establishing a firm boundary with respect to our regulatory b guidelines that apply equally to staff as well as clients. We are also following guidelines for sanitizing our facility and complying with personal hygiene recommendations.

If you answer “yes” to any of these questions, we ask that do not attend NYCFL until you receive medical clearance.

1. Have you traveled to a country for which the CDC has issued a Level 2 or 3 travel designation within the last 14 days?
2. Have you had contact with any Persons Under Investigation (PUIs) for COVID-19 within the last 14 days, OR with anyone with known COVID-19?
3. Do you have any symptoms of a respiratory infection (e.g., cough, sore throat, fever, or shortness of breath)?

We ask that if you have been made aware of the fact that you have COVID-19 or believe you have been in contact with someone who does that you notify NYCFL ASAP so that we can take the necessary precautions to protect all of our clients and staff.

Here is the criteria for discontinuation of quarantines for individuals with COVID-19. Criteria for discontinuation of quarantine of patients with COVID-19

In the event of a temporary closure of NYCFL or conversely, if you are being advised to quarantine then we have taken measures to provide for continuity of care via ZOOM (telemedicine). This will enable us to continue having individual and family sessions as well as proceed with our case coordination through team meetings. We are providing you with instructions as well as a document to sign to utilize telemedicine. Please return the attached document to us ASAP.

Thank you for your cooperation.

We will keep you updated as we receive further information.


Dr. Audrey Freshman, PhD, LCSW, CASAC

Audrey Freshman, PhD, LCSW, CASAC
Executive Director, Chief Clinical Officer


Patient Name: _________________________

I consent to the use of telemedicine in compliance with NYS Office of Addiction Services and Supports (OASAS) issue of regulatory relief to facilitate treatment options consistent with Governor Cuomo’s declaration of a disaster emergency (Executive Order 202 -hereinafter “EO”) due to the novel coronavirus, COVID-19, outbreak.

1. I understand that the New York Center for Living wishes me to engage in a telemedicine consultation for mental health counseling purposes during the coronavirus outbreak.

2. I understand that video conferencing technology will be used to affect a consultation and that it will not be the same as a direct patient/health care provider visit due to the fact that I will not be in the same room as my health care provider.

3. The New York Center for Living has purchased Zoom Web Conferencing to ensure HIPAA compliance and confidentiality. I understand there are potential risks to this technology, including interruptions, and technical difficulties.

4. I understand that either the New York Center for Living or I can discontinue the telemedicine consult/visit if it is felt that the videoconferencing connections are not adequate for the situation or due to technical difficulties and that we will resume contact via telephone.

5. I understand that my appointment information may be shared with other individuals as is usual and customary with in-person sessions for the sole purpose of scheduling and billing and collaboration with other members of our treatment team.

6. I have had a conversation with the New York Center for Living and I have had the opportunity to ask questions in regard to the use of telemedicine. My questions have been answered and the risks, benefits and any practical alternatives were discussed in a language in which I understand.

7. I understand that by using telemedicine I agree not to either video or audio record the content of any part of the session under any circumstances.

8. I am agreeing to the stipulation that no one is to be present during the session that is not specifically designated to be there for the counseling session. If we believe that someone is present in the room or is able to overhear our conversation, then the session will end immediately and will only resume when we believe that the confidentiality of our session will be maintained.

9. I am agreeing to remain in a private well-lit space and to be dressed in an appropriate manner throughout the session.

10. The laws that protect confidentiality of any medical information also apply to online psychotherapy.

11. In the event that the therapist believes that there is a risk of harm to self or others, or in the event of the belief that there is a danger of abuse or neglect, the therapist will take appropriate action steps in compliance with professional norms.

By signing this form, I certify:

• That I have read or had this form read and/or had this form explained to me.
• That I fully understand its contents including the risks and benefits of the procedure(s).
• That I have been given ample opportunity to ask questions and that any questions have been answered to my satisfaction.

Printed Name:_________________________________

Signature:_____________________________________ Date:____________________________

Download Consent Form Here

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226 E 52nd Street,
New York, NY 10022.
  (212) 712-8800